Privacy Policy
Last updated: 22 August 2026
Nova Accommodation Group Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you use our website, contact us, or make an enquiry about accommodation or a property.
1. Who We Are
Nova Accommodation Group Ltd provides corporate and contractor accommodation services across Suffolk.
Company: Nova Accommodation Group Ltd
Website: nova-accom.co.uk
Email: hello@nova-accom.co.uk
Registered office: [Insert registered office address]
Company number: [Insert company number]
For the purposes of UK data protection law, Nova Accommodation Group Ltd is the data controller for personal information collected through this website.
2. Information We May Collect
We may collect personal information that you provide directly to us, including:
- Your name
- Email address
- Telephone number
- Company or organisation name
- Details contained within an enquiry
- Accommodation requirements
- Property details provided by landlords or letting agents
- Any other information you choose to provide when contacting us
We may also collect limited technical information when you use our website, such as:
- IP address
- Browser type
- Device information
- Pages visited
- Website usage information
- Cookie and analytics data, where applicable
3. How We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Discuss accommodation requirements
- Assess properties offered by landlords or letting agents
- Provide information about our services
- Arrange and manage accommodation
- Communicate with landlords, agents, businesses and corporate clients
- Maintain records of our communications and business relationships
- Improve our website and services
- Protect the security of our website
- Comply with legal and regulatory obligations
We will only use personal information where we have a lawful basis to do so.
4. Our Lawful Bases for Processing
Depending on the circumstances, we may process your personal information because:
Contract – processing is necessary to take steps before entering into a contract or to fulfil an agreement with you.
Legitimate interests – processing is reasonably necessary for the operation and development of our business, including responding to enquiries and communicating with prospective clients, landlords and partners.
Legal obligation – we may need to process or retain information to comply with applicable laws or regulatory requirements.
Consent – where required, we may rely on your consent, for example for certain marketing communications or non-essential cookies.
Where processing is based on consent, you may withdraw that consent at any time.
5. Sharing Your Information
We do not sell your personal information.
Where necessary, we may share relevant information with trusted third parties involved in providing our services, including:
- Landlords and letting agents
- Corporate clients and accommodation providers
- Professional advisers
- Website hosting and IT service providers
- Email and communication providers
- Payment or accounting providers, where applicable
- Regulatory bodies or authorities where legally required
We only share information where it is reasonably necessary and appropriate for the purpose for which it was collected.
6. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including satisfying legal, accounting and business requirements.
General enquiries that do not result in a business relationship may be retained for a reasonable period so that we can respond to follow-up enquiries and maintain appropriate business records.
Information relating to contractual relationships may be retained for longer where required for legal, tax or regulatory purposes.
7. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, email service or internet transmission can be guaranteed to be completely secure.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Ensure the website functions correctly
- Remember user preferences
- Understand how visitors use the website
- Improve website performance
Where required by law, non-essential cookies will only be used with your consent.
More information can be found in our separate Cookie Policy.
9. Third-Party Websites
Our website may contain links to third-party websites.
Nova Accommodation Group Ltd is not responsible for the privacy practices or content of external websites. You should review the privacy policy of any third-party website you visit.
10. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of processing
- Object to certain types of processing
- Request transfer of your information where applicable
- Withdraw consent where processing relies on consent
To exercise any of these rights, contact us at:
We may need to verify your identity before responding to certain requests.
11. Marketing Communications
We will not send you marketing communications where we do not have an appropriate lawful basis to do so.
Where you have consented to receive marketing communications, you can unsubscribe at any time by contacting us or by using any unsubscribe option included in the communication.
12. International Data Transfers
Some website, email, hosting or technology providers we use may process information outside the United Kingdom.
Where this occurs, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable UK data protection legislation.
13. Children’s Privacy
Our services are intended for businesses, landlords, letting agents and adult professionals.
We do not knowingly collect personal information from children through this website.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or how we process information.
The latest version will always be published on this page.
15. Contact Us
If you have any questions about this Privacy Policy or how Nova Accommodation Group Ltd handles personal information, please contact:
Nova Accommodation Group Ltd
Email: hello@nova-accom.co.uk
Website: nova-accom.co.uk
Registered office: [Insert registered office address]
If you are unhappy with how your personal information has been handled, you also have the right to raise a concern with the UK Information Commissioner’s Office (ICO).